Terms of Service

Agreement

These terms apply to the use of purifiedwash.com and to work performed by Purified Wash LLC. Booking a service means you accept them.

Purified Wash LLC, Rocky River, OH 44116. Phone (440) 865-8993. Email purifiedwash@gmail.com. Postal address available on request.

Quotes

Quotes are free and given in person after we see the property. If anything turns out to be materially different from what was described, we will tell you before we start and give you a revised price or the option to cancel at no charge. We will never do extra work and bill you for it without asking first.

Quotes are valid for 30 days unless we say otherwise.

Scheduling and weather

We do not take deposits. If we need to move your appointment for weather or for safety, we will call you and reschedule at the first opening that works for you.

If you need to cancel or reschedule, please give us as much notice as you can. There is no cancellation fee for residential work.

Access and preparation

We need access to an outside water spigot and to the areas being cleaned, including unlocked gates. Please close windows, move vehicles out of the work area and let us know about anything fragile, any broken or failing seals, or any pets that will be outside.

We are not responsible for water entering the building through a window, door, vent or seal that was already failing or was left open, or for damage to items that were not disclosed to us.

Payment

Payment is due when the work is complete. We accept card, check, cash and common transfer apps. Commercial accounts may be invoiced with net terms by agreement.

Invoices unpaid after 30 days may incur a late fee, and we may decline future work.

Service plans

A service plan is a 12 month agreement for repeat exterior window cleaning at a reduced per-visit price. Biannual is two visits a year and takes $50 off each visit. Triannual is three visits a year and takes $100 off each visit. The discount applies to the exterior window cleaning price we quoted for your property and is locked for the plan year.

The plan terms, as shown on the plan cards and on the service plans page:

• A plan runs 12 months from your first visit.
• Your per-visit price is locked for the term.
• The card on file is charged after each visit. Never before.
• It renews for another 12 months. We send a reminder 30 days ahead. Reply to that text to opt out.
• Cancel anytime by text, email or phone.
• Cancel before the 12 months are up and you pay back the discount from your first visit only: $50 on Biannual, $100 on Triannual. It goes on the card on file.
• Cancel at renewal or after and there is nothing to pay back.
• Plans cover exterior window cleaning. Everything else is quoted per visit.

Plans cover the same work and the same No Spots Promise as a one-time job. Triannual plans also include a free exterior gutter scrub once a year, free light hard water removal, and the Purified Rain Guarantee. Interior glass, house washing, gutters and everything else is quoted per visit.

Each visit is scheduled inside its seasonal window and we text you before we come. If weather or access forces us to move a visit, we reschedule it inside the same window where we can, or at the first opening after it. A visit that did not happen is not charged.

You save a card through Stripe when you join. The card is charged after each visit is complete, never before. We never see or store the card number.

A renewal is at the then current price for your property. The locked per-visit price applies to the term you are in.

There is no cancellation fee beyond the discount payback described above.

The No Spots Promise

If you find spots or streaks on work we performed within 48 hours of the job, contact us and we will return and redo the affected area at no charge. The promise covers the quality of the cleaning. It does not cover new dirt from construction, sprinklers, animals, storms or work done by others after we left, and it does not cover damage that existed before we arrived, such as hard water etching, scratched glass or failed seals.

Limits of the work

Some conditions cannot be cleaned off. Hard water etching, oxidation, paint overspray, scratches, stains that have penetrated a porous surface and damage to failing materials may improve but may not disappear. Where we can see this in advance we will tell you before we quote. Where it only becomes apparent during the work, we will stop and talk to you.

We do not perform structural repairs, gutter replacement or roof repair. Where we notice a problem we will tell you about it and recommend you call the right trade.

Insurance and liability

Purified Wash LLC carries $1,000,000 in general liability coverage. A certificate is available on request.

Our liability for any claim is limited to the amount paid for the service in question. We are not liable for indirect or consequential losses.

Photos

We may photograph completed work for our own portfolio and social media. Photos never include your name, your address or anything that identifies you personally. Tell us if you would rather we did not, and we will not.

Website content

The text, photography and design on this site belong to Purified Wash LLC. Every job photo on this site is of work we performed.

Governing law

These terms are governed by the laws of the State of Ohio.